QAD Customer Success in Action

This marks the fourth year in a row that we’ve featured customer showcase videos at Explore. As customer success marketing manager, it’s one of my favorite — and most rewarding — programs that I work with customers on. Not only do I get to travel the world and visit our customers in their locations, but I get to see and hear first-hand how they use our ERP software to do amazing things.

Over the last year, I was fortunate enough to travel to Illinois, Wisconsin, Australia and New Zealand to meet customers in various industries manufacturing a wide range of products. Seeing shop floors in action is an experience that never gets old. No matter what industry our customer manufactures products for, it’s a lot of fun to tour their facility, speak with their team and see how QAD ERP supports their business.

QAD Partnerships = Customer Success

A common theme I’ve seen time and again working on customer success stories is the value of the relationships between our QAD team members in the field and the customers they work with every day. As part of the interview process we ask customers about their challenges and successes. Almost every time, the customer tells us how much they appreciate the partnership they have found with QAD. That relationship often helps overcome challenges and certainly leads to the success. It makes my job so much more rewarding and fun to see that partnership first-hand!

At Explore 2017, we debuted seven customer success stories. If you were there, you were lucky enough to catch these on the big screen, but if you missed it, here they are:

ANCA is a market leader in quality CNC grinding machines and CNC systems.

ASYST Technologies is a plastic-injection molding company.

Comvita is is a global natural health company committed to innovative products.

DS Smith is a leading global provider of corrugated & plastics packaging.

Freedom Foods is an Australia-based manufacturer of healthy foods specializing in allergy-friendly products..

Laerdal Medical is a world-leading provider products for lifesaving and emergency medical care.

RONDO Food is a contract manufacturer specializing in snack products for dogs and cats.

Want to Get Involved?

Are you interested in participating in a video? Or do you know of someone who would be a good candidate? Comment and let us know, we’re always looking for more opportunities to showcase customer success!