In a recent episode of The Peggy Smedley Show, QAD CMO, Carter Lloyds, explained the nature of QAD’s customer-engagement program, which is crucial to our vision of an Effective Enterprise. What does it mean to be an Effective Enterprise? Well, imagine a future where your business processes are operating at peak efficiency and perfectly aligned with your strategic goals. QAD’s goal is to help our customers achieve that vision in everything we do. ERP implementation is a large part of the customer engagement process, but it’s only a small piece of the overall picture as far as we are concerned.
ERP Implementation is Only Part of the Customer Engagement Process
At QAD, we work extremely hard to understand customer goals and aspirations. Getting the software in place is important, but being successful, efficient and effective in the years to come is the main objective. In this episode, Carter talks about “change,” and how it’s a constant factor in the customer engagement process. Take an ERP implementation for example, while an implementation is taking place, business change has already occurred. How can we stay on top of that?
Customer-First ERP Implementation
By understanding a customer’s specific needs, and being with them for every aspect of the process, we can be sure that they are getting the most out of their investment and are on their way to becoming an Effective Enterprise. We’re hands-on with our customers. QAD teams work with the customer through the ERP implementation and that relationship doesn’t end there. As markets, technology, and even individual companies change, we engage through regular check-ins to keep customers on track to maintain high productivity and effectiveness. As Tania Sayers from our customer Solaft put it, “We fully realize the benefits of our investment in QAD Cloud ERP, and our quarterly meetings with QAD give us information on additional modules we may decide to implement in the future.”
Your Goal is Our Priority
Whether it’s time to move your ERP to the cloud or you want to streamline your business processes, our global team of QAD-certified consultants is ready to deliver. Learn more about how QAD Services can help you become an Effective Enterprise.